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Perceived expertise vs. perceived trustworthiness: the suppressed effect of source type on review attitude

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F.E. Bronner, P.C. Neijens, L.M. Willemsen | Part of a book | Publication date: 15 January 2011
Mediated communication is moving away from the traditional concept of oneway mass communication in which a centrally located sender addresses a mass audience. In today’s interactive media landscape, people formerly known as ‘the audience’ are increasingly dictating the creation and dissemination of information. The opportunity for people to actively engage in the public-information process provides consumers with a rich and varied set of consumer opinions, often posted in the form of online product reviews. Online product reviews are seen as a persuasive source of information in the consumerdecision making process, shaping not only consumers’ attitudes but also their purchase behaviors.

Author(s) - affiliated with Rotterdam University of Applied Sciences

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